This Privacy Policy explains how judy88 collects, uses, stores, and protects the personal data of its Members and website visitors. By using the judy88 platform, you acknowledge that you have read and understood this policy. judy88 is committed to handling personal data responsibly and in accordance with applicable data protection principles.
judy88 is an internationally licensed online gaming platform operating a casino and sportsbook product suite accessible at judy88.app. References to "judy88", "we", "us", or "our" in this Privacy Policy refer to judy88 and its operating entity, including its authorised data processors and affiliates acting on its behalf.
judy88 is the data controller in respect of personal data collected from Members and visitors of the judy88 platform. As data controller, judy88 determines the purposes and means of processing personal data and is responsible for ensuring that processing activities are carried out in accordance with applicable data protection obligations.
For all data protection enquiries, Members may contact judy88 at the address specified in Section 14 of this Policy.
judy88 collects personal data in the following categories, depending on the nature of your interaction with the platform:
2.1 Registration & Identity Data. When you create a judy88 account, we collect your full legal name, date of birth, nationality, residential address, email address, and mobile phone number. This data is necessary to create and administer your account and to fulfil our KYC and age verification obligations.
2.2 Identity Verification Documents. To satisfy KYC requirements under our international gaming licence, judy88 collects copies of government-issued identity documents (such as MyKad, passport, or other accepted identification) and, where required, proof of residential address and source of funds documentation.
2.3 Financial Data. We collect details of the payment methods you register and use, including bank account identifiers, e-wallet account details (Touch 'n Go eWallet, Boost, DuitNow), and transaction records. We do not store full card numbers or banking credentials directly — payment processing is handled by regulated third-party payment processors.
2.4 Gaming & Transaction Data. judy88 automatically records all gaming sessions, wagers placed, outcomes, bonus claims, deposits, withdrawals, and account balance movements. This data is necessary for platform operation, dispute resolution, regulatory compliance, and responsible gaming monitoring.
2.5 Technical & Device Data. When you access the judy88 platform, we automatically collect your IP address, device type, operating system, browser type and version, screen resolution, session duration, pages visited, and referral source. This data is collected for security monitoring, fraud detection, and platform performance optimisation.
2.6 Communications Data. If you contact judy88 support via live chat, email, or any other channel, we retain records of those communications for quality assurance, training, and dispute resolution purposes.
2.7 Responsible Gaming Data. If you utilise any responsible gaming tools — including deposit limits, loss limits, cooling-off periods, or self-exclusion — judy88 retains records of these elections to ensure they are honoured and for regulatory reporting purposes.
judy88 uses the personal data it collects for the following purposes:
judy88 processes personal data on the following legal bases:
judy88 does not sell, rent, or trade personal data with third parties for their own marketing purposes. Personal data may be shared in the following limited circumstances:
5.1 Service Providers. judy88 engages regulated third-party service providers to support platform operations, including payment processors (for deposit and withdrawal handling), identity verification providers (for KYC document checks), cloud infrastructure providers (for data hosting), and analytics providers. All such providers are bound by data processing agreements requiring them to handle personal data only as directed by judy88 and in accordance with applicable data protection standards.
5.2 Regulatory and Licensing Authorities. judy88 is required to share certain Member data with its gaming licensing authority and, in response to lawful requests, with law enforcement and financial intelligence agencies. Such disclosures are made only to the extent required by law or licensing obligation.
5.3 Anti-Money Laundering and Fraud Prevention. judy88 may share transaction and identity data with licensed AML compliance service providers and industry fraud prevention databases for the purpose of detecting and preventing financial crime.
5.4 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of judy88's business assets, personal data held by judy88 may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments.
5.5 Legal Proceedings. judy88 may disclose personal data where required by a court order, subpoena, or other legally binding process issued by a competent authority.
The judy88 platform uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies used are as follows:
You may configure your browser to reject non-essential cookies. Note that disabling certain cookies may affect platform functionality, including the ability to remain logged in to your judy88 account.
judy88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and licensing obligations. The following general retention periods apply:
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.
judy88 implements technical and organisational security measures appropriate to the risk posed by the processing activities and the nature of the personal data held. Key security measures in place include:
Notwithstanding these measures, no data transmission over the internet or data storage system is guaranteed to be 100% secure. If you have reason to believe your judy88 account has been compromised, please contact support immediately.
Subject to applicable data protection law and the limitations imposed by judy88's regulatory obligations, Members have the following rights in relation to their personal data:
To exercise any of the above rights, contact us at the details provided in Section 14. judy88 will respond within thirty (30) days of receipt of a verifiable request. We may require identity verification before processing certain requests.
The judy88 platform is strictly for adults aged 21 and over. judy88 does not knowingly collect personal data from persons under the age of 21. Our KYC verification procedures are designed to detect and prevent registration by minors.
If judy88 becomes aware that personal data has been collected from a person under the age of 21, that data will be permanently deleted and the associated account will be immediately closed with any deposited funds returned through the original payment method (subject to verification).
If you believe a minor has accessed or registered on the judy88 platform, please contact us immediately at the details in Section 14.
As an internationally licensed platform, judy88 may transfer personal data to service providers and infrastructure located outside Malaysia. Where such transfers occur, judy88 ensures that appropriate safeguards are in place to protect personal data to a standard equivalent to that required under applicable data protection law. Safeguards may include contractual data transfer clauses, data processing agreements incorporating standard contractual protections, and transfers to jurisdictions that maintain adequate data protection frameworks.
Members who require further information about the specific safeguards applicable to cross-border data transfers in their case may contact us using the details in Section 14.
The judy88 platform integrates third-party software components, including game software from licensed game providers, payment gateways, and identity verification systems. These third parties operate under their own privacy policies and data processing agreements. judy88 selects third-party providers on the basis of their data protection standards and contractually requires compliance with applicable data protection obligations.
judy88 is not responsible for the privacy practices of third-party websites that may be linked from the platform or that Members access independently. This Privacy Policy applies solely to data collected through the judy88 platform.
judy88 may update this Privacy Policy from time to time to reflect changes in our data processing activities, regulatory requirements, or industry best practices. Where changes are material, judy88 will provide advance notice to Members via the platform or registered email address. The effective date at the top of this document will be updated to reflect the date of the most recent revision.
Continued use of the judy88 platform following the effective date of an updated Privacy Policy constitutes acceptance of the revised terms. Members who do not agree to a revised Privacy Policy should close their account and cease use of the platform prior to the effective date.
For all privacy-related enquiries, data subject rights requests, or concerns about how judy88 handles your personal data, please contact us through the following channel:
If you are dissatisfied with judy88's response to a data protection concern, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
All personal data transmitted between your device and judy88 is protected by 256-bit AES SSL encryption in transit. Your login credentials, payment details, and identity data cannot be intercepted by third parties on the network.
Rigorous KYC verification protects both Members and the platform from identity fraud. Only the verified account holder can initiate withdrawals — no third-party access to your funds is possible through the platform's financial systems.
judy88 does not sell, rent, or trade Member personal data with third parties for marketing or commercial purposes. Data sharing occurs only in the limited, specified circumstances described in this Privacy Policy — primarily regulatory compliance and licensed service providers.
Access to Member personal data by judy88 staff is restricted to authorised personnel with a legitimate operational need. All internal data access is audit-logged. Unauthorised internal access is treated as a serious disciplinary matter.
judy88 does not retain personal data indefinitely. Defined retention periods apply to all categories of data, and data is securely deleted or anonymised when the retention period expires and no legal obligation requires further retention.
judy88 recognises and facilitates Member data subject rights — access, rectification, erasure (where lawful), portability, and objection. Requests are acknowledged within 2 business days and substantively responded to within 30 days.
Our support team is available 24/7 to address data protection queries, assist with data subject rights requests, and explain how judy88 handles your personal information.
21+ Only · Play Responsibly · judy88 is an internationally licensed gaming platform